Refund and Returns

Thank you for shopping at our online website https://www.shopinyu.in/. We strive to provide you with the best quality products and excellent customer service. However, we understand that there may be instances where you might need to return or seek a refund for your purchase. This Refund Policy outlines the conditions and procedures for requesting a refund.

Eligibility for Refunds:

  • To be eligible for a refund, you must have purchased the products directly from our website.
  • The request for a refund must be made within 24 hours of receiving the product.
  • The product must be unused, unopened, and in its original packaging.

Non-Refundable Items:

  • Gift cards, downloadable products, or any other non-physical items are non-refundable.
  • If there is any last minute cancelations or the parcel is not accepted during delivery, refund will not be applicable.

Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact our customer support team within 24 hours of receiving the item.
  • We will require an unboxing video with a snapshot and detailed description of the damaged/ misplaced/incorrect /defective product requested for a refund request.
  • We reserve the right to request the return of the damaged or defective product at our expense.

Refund Process:

  • Once your refund request is approved, we will initiate a refund to your original method of payment within 14 business days.
  • Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card company.

Shipping Costs:

  • The shipping costs associated with your purchase are non-refundable, except in cases where the return is due to our error, such as sending the wrong item or a damaged product.

Return Shipping:

  • If you are required to return the product, we will provide you with instructions on how to return it.
  • You will be responsible for covering the shipping costs for returning the item unless the return is due to our error.

Refunds on Promotional or Sale Items:

  • Promotional or sale items may be eligible for a refund, but the refunded amount will be based on the discounted price paid at the time of purchase.

Changes to Refund Policy:

  • We reserve the right to modify or update this Refund Policy at any time without prior notice. The revised policy will be effective immediately upon posting on our website.

If you have any questions or need assistance regarding our refund policy, please contact our customer support team at +91 81510 01515 or email us at hello@shopinyu.in.

We will be happy to assist you.